Three Essential Features of Janitorial Software
A lot of software companies will try to convince you that if you use their software, you will have more clients and profits. In reality, your clients will only care about the cost of maintaining their facility, and whether or not you provided good work for their money. If they can find a lower-priced offer for the same quality, they will make the switch. In other words, you want software that to helps get the job done and keep your costs reasonable so you can compete with other players.
Below are the three most essential features to look for in janitorial software:
1. Quality Control Inspections
Majority of janitorial software will tackle inspections, but there can be significant differences in terms of how they work. When you perform inspections, it is not only the cost of the software that matters, but also the time it takes to conduct such inspections, as well as create and send reports to the right recipients. To ensure that you’re not taking too long in labor, you shouldn’t have to deal with more than 3 screens or 4 touches, starting from login to inspection. Otherwise, you will only pay more for the labor and get less done.
2, Route and Time Tracking
Two concerns of janitorial business owners when they retire at night, are not knowing whether or not their people showed up or if they did their jobs right. If they didn’t, you know what that means – the possibility of losing valuable contracts. Remember, it took a lot of money and time for you to secure those contracts, so it’s essential to have a system in place that helps you keep them. Route tracking is relatively new feature. It works by keeping track of staff activities, not only as they move from one job site to another, but also as they proceed from one room to another in the same site. This feature gives the supervisor the ability to know where his people are at any particular moment, how long they have been in a certain room, and how long they stayed in each room they cleaned previously. Thus, it will be easy to determine if the cleaning staff had been too slow, too fast, or just right on schedule.
3. Client Feedback System
Monitoring your staff is essential to ensuring that the work is done right; however, you also have to monitor your client because you may still lose their business if you don’t. Your clients must have an easy way of providing feedback, which is also a way to let you know if you need to fix something that may not be right with the service. After all, you can do only do so much; unless your clients are actually satisfied, they can still go somewhere else.
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